Shipping policy

Parko Cards currently ships orders throughout New Zealand and Australia.

Order Processing

Orders are normally processed and dispatched within 1–3 business days after payment has been received.

Business days are Monday to Friday and exclude New Zealand public holidays. Orders placed during weekends or public holidays will be processed on the next available business day.

During major product releases, promotions or other busy periods, dispatch may take slightly longer.

Shipping Costs

We offer flat-rate shipping. The applicable shipping charge will be displayed at checkout before payment is completed.

Delivery Times

The 1–3 business day timeframe refers to order processing and dispatch, not the courier’s delivery timeframe.

Estimated delivery times after dispatch may vary depending on the destination, courier network and circumstances outside our control. Rural deliveries may take longer.

Tracking

Where tracked shipping is provided, tracking details will be sent to the email address used when placing the order once the parcel has been dispatched.

Tracking information may take some time to update after the parcel has been collected by the courier.

Australian Orders

Customers ordering from Australia are responsible for any customs charges, import duties, taxes or other fees that may apply.

International delivery times can vary, and delays caused by customs authorities or international courier networks are outside Parko Cards’ control.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us immediately if you notice an error in your address. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

If an order is returned because an incorrect or incomplete address was provided, the customer may be required to pay additional shipping costs before the order is sent again.

Delayed, Lost or Damaged Parcels

Once an order has been dispatched, courier delays may occasionally occur outside our control.

If your parcel appears to be significantly delayed, lost or damaged during delivery, please contact us at ParkoCards@gmail.com with your order number and any relevant photographs or tracking information.

We will work with the courier to investigate the issue and provide an appropriate resolution where applicable.

Packaging

Orders are packaged carefully to help protect trading cards and collectible products during transit. Please retain all packaging if your order arrives damaged, as photographs may be required for a courier claim.